Delete your account

1. Log in to Carrier Connect (in the app or at carrier-connect.center).
2. Go to My account → Security.
3. At the bottom, open Delete account, type your account email and confirm.

You can only delete the account you are logged in with. If you can't log in, email admin@carrier-connectcom.com from the email address on your account and we'll delete it within 30 days.

Before deleting, finish or cancel any load in progress. If you own a company account with team members, remove them first.

• Your login. You won't be able to sign in again with that account.
• Your name, email, phone and profile photo.
• Your company name, USDOT/MC number and billing address.
• The verification documents you uploaded (insurance, license, W9, authority certificate).
• Your API keys, and any active subscription is canceled.
• Loads you posted that no carrier took yet are withdrawn.

Messages, ratings and the record of loads you already moved or that were assigned stay for the other party (the broker, shipper or carrier you worked with), shown as "Deleted user" instead of your name. Payment records stay with our payment processor (Stripe) and in our books as long as tax and accounting laws require. An internal log entry that the account was deleted is also kept for security.